You are a Vodafone customer, you tried to open the Netflix application through the box menu and received a notice that you will be left without access to this service transmission in early April? It is not a unique case.
“I’m going to stop having Netflix in my box”, is one of the messages available in the company’s customer service forum. “When I open the Netflix application, it tells me that this box will not support the application from April,” continues the same client. There are customers who have seen the same message, who have older box models at home.
One of the customer reviews on the Carrier support forum
The operator directed by Mário Vaz says that this announcement is made after a decision of the transmission. “As of March 31, Netflix will discontinue the app on some box models of the TV service,” a company source says. “Thus, Vodafone makes TV box models available to customers where Netflix remains functional, allowing the respective exchange,” continues the same source. The Observer questioned Netflix on the issue, but no response has been possible so far.
Vodafone adds that they will be affected “some models of older TV boxes” and that customers who have the mailboxes in question will be informed through “messages in their mailboxes and SMS campaigns.” And, “given the specificities of each customer’s service,” the company suggests that customers contact customer service through the usual channels.
The company also argues that even those who are left without Netflix in April because of the box they have will be able to have “access to the streaming platform.” transmission from other devices.
There are different ways to access Netflix if you want to watch a series on a TV. In this specific case, Vodafone customers have this access option through the box, which allows them to subscribe to services such as Netflix, HBO Max or Amazon Prime Video through their operator. In addition, there are also dedicated channels in the grid for the different transmission. Some of the packages contracted with customers already include access to these types of services at no additional cost, but there is also the possibility of contracting through the till, which means that the monthly fee is charged through the package invoice. of telecommunications.
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On the Netflix page, there are several device options that allow access to the content, including through decoders, the equipment installed by telecommunication operators. Although none of the links to the operators’ websites work – page not found errors are shown – reference is made to compatibility with Meo and Vodafone equipment. There is also the option of accessing this service through transmissionsuch as Apple TV or Chromecast, or another quite common one, through smart TVs – a good number of brands already include the Netflix application installed on the television.
On the Vodafone website, in the TV box area, a comparison is available between three box models: the Box HD/4K, the Vbox 4K and the VboxPro 4K, the most recent model. In the description of the main features, there is also compatibility with transmission. In this query, conducted on January 23, Netflix appears to support all boxing options, while HBO Max and Amazon Prime Video only support Vbox 4K and VboxPro 4K.
On the Vodafone website you can see a comparison between the different types of boxes
Netflix reached the Portuguese market in November 2015, precisely with an alliance with Vodafone.
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Source: Observadora
