The European platform Bolt announced this Monday that it will invest 100 million euros in the safety of drivers and customers over the next three years, in 18 markets in which it operates, specifically in Portugal.
This investment is It aims to support “the development of new functions, increase knowledge about them and strengthen customer services.”as well as preventive measures to guarantee a safer experience on the platform,” explains Bolt in a statement.
In 2023, after several complaints, Bolt launched two functions to increase the safety of customers on their trips, taking into account situations of harassment and illegal trafficking that were later reported.
Speaking about the investment that will be made in 18 markets, of the 50 in which it operates, Mário de Morais, head of Bolt’s shared transport in Portugal, stated that The company takes “very seriously” the responsibility it “has for the safety of drivers and passengers”.
Thus, “with a reinforcement of 100 million euros, the security team, made up of experts from all over the world and with significant representation in Portugal, will be able to redouble its efforts to act in the best way in all contexts,” stated the director, mentioned in the statement.
Furthermore, he highlighted that the Bolt will “continue to raise awareness” among users about “the safety features” already present in the app, through “educational campaigns.”.
In the coming months, Bolt anticipates new innovations based on investmentI am announced.
Bolt TVDE drivers and passengers will have new trip verification features to help match.
In addition, the company continues to invest in improving existing functions, such as the ‘ride check’, which detects unexpected changes in the time or route of the trip.
The platform also claims that it has a security team of 500 people, that it works with experts to achieve the company’s objectives and that one of the main customer service centers is based in offices in Portugal.
Source: Observadora
