We have already told you about the difficulties that Toyota faces with its first 100% electric vehicle, the bZ4X. This battery-powered SUV, unlike usual in this type of model, has no problem with the electrical system, but with the wheels., more precisely the studs that fix the rim to the wheel hub. These have a tendency to loosen, allowing the wheel to detach from the vehicle. But this obviously delicate situation allowed the Japanese manufacturer to show how to make a call to the workshop when the safety of motorists is at stake.
The Toyota bZ4X began delivery to North American customers in April, with arrival in major European markets scheduled for a little later, but still during the summer. Hence, the first units on the road were in the US – along with the Subaru Solterra, essentially a bZ4X “dressed” in the Subaru image, but produced at the Toyota factory in Motomachi, Japan – where the trend towards the SUVs are lost. wheel
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In reaction to the problem, Toyota advised drivers not to drive the electric SUV and asked them to wait until a definitive solution was found to restore safety. Now, two months later, the Japanese brand has contacted North American customers again. not only regretting what happened and the time it took to find a solution, but also offering to tow the bZ4X to the nearest dealer and lend a replacement car, free of charge, until the problem is resolved. In addition, you will bear the cost of fuel.
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More important than all these facilities, Toyota also offers to assign a 5000 dollars help to “soften” the lease or purchasing effort model, even opening the possibility of repurchasing the bZ4X, in case the customer gets tired of waiting or loses confidence in the Japanese SUV, as can be seen through the letter published on Reddit. In this way, Toyota shows how it is possible to avoid that consumers have to bear, totally or partially, the result of possible errors of the manufacturer or its suppliersthus recovering the confidence of those who acquire their products.
Source: Observadora
